Frequently asked questions

Choose your dates on the property's calendar and follow the booking steps. Most properties are booked as a request: we pass it to the owner, who confirms it, and we contact you about payment. Please read our Essential Reading terms before booking.

Properties marked Instant booking are paid for in full by card when you book, and your booking is confirmed straight away. A card booking fee of 3.55% of the rental is added; the booking pages show the rental, the fee and the total before you pay.

The earliest time you can check in to your accommodation and the latest you can check out are stated on your confirmation documents, under the 'Accommodation' and 'Information' section.

Please make sure you have told us your travel arrangements, as we need them to prepare for your check-in.

Instructions for check-in and key collection are included with your confirmation documents, along with an unattended check-in procedure (where applicable).

Unless stated otherwise, all self-catering properties provide cooking facilities, a fridge, cutlery, crockery, cooking utensils and a colour television. More information about your accommodation is included with your confirmation documents under the 'Accommodation' and 'Information' heading.

Bed linen and towels are provided. Unless otherwise stated, cot linen and beach towels are not provided.

By air or by sea: see Travel by air and Travel by sea for routes, and how to save with our Sail & Stay bookings and ferry rebate.

Macole's competitive car hire prices are often cheaper than booking direct with car hire companies or brokers. Pre-booking is essential to make sure a vehicle is available. Remember your driving licence: you can't hire a vehicle without it.

Car hire in Jersey · Car hire in Guernsey

Most public car parks and roadside parking can be paid for either with scratch cards or with a mobile app. Books of scratch cards can be bought from shops and garages. Look out for the signs in car parks showing how long you may park and how to pay. Free parking is sometimes allowed for set times using the yellow disc clock supplied by parish halls.

The Channel Islands are not part of the United Kingdom. There is a limited reciprocal health agreement for UK nationals, but related charges are expensive. There is no European reciprocal health agreement: you will be charged commercial rates for all medical treatment.

Holiday insurance is also considered essential in case you have to cancel your booking or need to claim for personal possessions, loss of money, disrupted or cancelled travel, personal liability or other matters that appropriate insurance would cover.

To start comparing cover, get an obligation-free quote from GuestFirst. Insurers provide varying degrees of cover relating to Covid-19 and you must decide which cover is best before making a final decision. Financial services legislation means we are not able to advise you; however, we are led to believe that some cover for some circumstances relating to Covid-19 is provided by these companies, and there may be other and better choices: Go Compare, Trailfinders, Coverwise.

Make sure you have adequate insurance and keep a note of the make, model, serial number and so on of valuable items such as cameras and jewellery. Remember there are limits to the cover provided by holiday insurance.

If you need to contact us in an emergency during your holiday, first call our main administration number on 0330 1749 320 and leave a message. Also call 01534 730359 and, if asked, leave a message. Use the same numbers in the unlikely event of a complaint. Please also read the section headed "Complaints" in our Essential Reading terms.

We sincerely wish you an enjoyable stay in our beautiful islands, and that you find everything to your liking in your self-catering holiday cottage in Guernsey or Jersey. In the unlikely event that you are unhappy with any aspect of your holiday, important information is detailed above and in the Essential Reading terms. We recommend you read your holiday documents carefully so you are familiar with the arrangements that have been made.