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FAQs


Photographic Identification

Security measures with most airlines mean that photographic identification is required for all air passengers, (including children). Examples of acceptable identification are: passport, photographic driving licence, citizen card, student card, airport/airline employees security pass, Police warrant card, photographic forces card. Photographic identification is not required where children under the age of 16 are included on their parents passport. Citizen cards can be obtained via the Internet at www.citizencard.net. Passports are required for day trips to France.

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Travel Tickets

In most cases your tickets will be received at least ten days before travel. If you have not received your travel documents 72 hours before your departure, please contact us for guidance. There is no point in chasing them any earlier, so only call us if you have not received them within 3 days of your holiday. If_necessary we can make arrangements for tickets to be waiting for you at your departure point, providing you advise at least 36 hours before you are due to travel. We recommend you check-in at least one hour prior to the departure time shown.

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Time Of Arrival

Standard check-in time is 2pm, and check-out is 10am. Any variation to these times will be stated on your confirmation documents. Accommodation owners do their best to ensure your accommodation is ready for you, however, there is no guarantee, particularly if you are arriving early in the day.

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Collection Of Keys

Keys to your accommodation can be collected from your holiday address. Any variation to this arrangement will be stated on your confirmation documents.

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What Is Provided

Unless stated otherwise all self catering venues provide cooking facilities, fridge, cutlery, crockery, cooking utensils and colour television.

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Bed Linen And Towels

Bed linen and towels are provided. Unless otherwise stated, cot linen and beach towels are not provided.

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Holiday Insurance

Adequate arrangements are essential. We do not insist you accept our insurance, but you must inform us of which policy you have selected. If we have arranged insurance on your behalf, you must ensure the details meet with your requirements. Please see the attached information. If for any reason you wish to question the details, or you feel the cover is not suitable, you must advise us within 14 days. IN THE EVENT OF A CLAIM write (within 28 days) giving details of the claim. You must keep all relevant receipts. Claim excesses apply

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Car Hire

Macole’s is delighted to make car hire arrangements for you at competitive prices. Pre-booking is essential to guarantee that a vehicle will be available. If we have reserved a car for you, please look out for the appropriate car hire desk or representative in the arrivals hall. Please REMEMBER YOUR DRIVING LICENCE, hire of vehicles is not possible without it.

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Parking

Many public car parks and roadside parking have a scratch card payment system. Books of cards can be obtained from shops and garages. Each card allows a set parking duration. Look out for the signs indicating how long you may park for each card unit.

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Lost Baggage

In the unlikely event that your baggage is lost or damaged in transit, you should immediately report the matter to the airline before leaving the airport. The airline handling agent will provide you with a Property Irregularity Report (P.I.R.) which is essential if you plan to make an insurance claim.

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Valuable Items

Ensure that you have adequate insurance and keep a note of the makes name, model, serial number etc. of valuable items such as cameras and jewellery. Remember there are limitations to cover provided by holiday insurance.

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Cancellation Of Your Holiday

In the event that you have to cancel your holiday, telephone us immediately and confirm the cancellation in writing. Cancellation procedures can only be effected from the time that we receive your letter, at which point we will advise you of the cancellation charges which apply in accordance with our operating policy.

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Emergency Contact Number

If you need to contact us in an emergency during your holiday; first, call our main administration number on 01534 488110 and leave a message. ALSO call 01534 730359 and, if asked, leave a message. Use the same numbers in the unlikely event of a complaint. Please also read the section headed "complaints" in our Essential Reading guide before you call.

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Finally...

We sincerely wish you an enjoyable stay in our beautiful islands. We are here to help in the event that you require further assistance or information with your self catering holiday cottages Guernsey and Jersey. In the unlikely event that you are unhappy regarding any aspect of your holiday, important information is detailed in the Essential Reading terms. We recommend you read your holiday documents carefully to ensure you are familiar with the arrangements that have been made. BZJHX2

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