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Frequently Asked
Questions
Read this document
to save time and telephone expenses
PHOTOGRAPHIC IDENTIFICATION
Security measures with most
airlines mean that photographic identification is required for all air
passengers, (including children). Examples of acceptable identification are:
passport, photographic driving licence, citizen card, student card,
airport/airline employees security pass, Police warrant card, photographic
forces card. Photographic identification is not required where children
under the age of 16 are included on their parents passport. Citizen cards
can be obtained via the Internet at www.citizencard.net. Passports are
required for day trips to France.
TRAVEL TICKETS
In most cases
your tickets will be received at least ten days before travel. If you have
not received your travel documents 72 hours before your departure, please
contact us for guidance. There is no point in chasing them any earlier, so
only call us if you have not received them within 3 days of your holiday. If _necessary
we can make arrangements for tickets to be waiting for you at your departure
point, providing you advise at least 36 hours before you are due to travel.
We recommend you check-in at least one hour prior to the departure time
shown.
TIME OF
ARRIVAL:
Standard check-in time is 2pm,
and check-out is 10am. Any variation to these times will be stated on your
confirmation documents. Accommodation owners do their best to ensure your
accommodation is ready for you, however, there is no guarantee, particularly
if you are arriving early in the day.
COLLECTION OF
KEYS
Keys to your accommodation can be collected from your holiday address. Any
variation to this arrangement will be stated on your confirmation documents.
WHAT
IS PROVIDED
Unless stated
otherwise all self catering venues provide cooking facilities, fridge, cutlery, crockery, cooking
utensils and colour television.
BED
LINEN AND TOWELS
Bed linen and towels are provided. Unless otherwise stated, cot linen and
beach towels are not provided.
HOLIDAY INSURANCE
Adequate arrangements are essential.
We do not insist you accept our insurance, but
you must inform us of which policy you have selected. If we have arranged
insurance on your behalf, you must ensure the details meet with your
requirements. Please see the attached information. If for any reason you
wish to question the details, or you feel the cover is not suitable, you
must advise us within 14 days. IN THE EVENT OF A CLAIM write (within 28
days) giving details of the claim. You must keep all relevant receipts.
Claim excesses apply
.
CAR HIRE
Macole’s is delighted to make car
hire arrangements for you at competitive prices. Pre-booking is essential to
guarantee that a vehicle will be available. If we have reserved a car for
you, please look out for the appropriate car hire desk or representative in
the arrivals hall. Please REMEMBER YOUR DRIVING LICENCE, hire of vehicles is
not possible without it.
PARKING
Many public car parks and roadside
parking have a scratch card payment system. Books of cards can be obtained
from shops and garages. Each card allows a set parking duration. Look out
for the signs indicating how long you may park for each card unit.
LOST BAGGAGE
In the unlikely event that your baggage is lost or damaged in transit, you
should immediately report the matter to the airline before leaving the airport. The airline
handling agent will provide you with a Property Irregularity Report (P.I.R.) which is
essential if you plan to make an insurance claim.
VALUABLE ITEMS
Ensure that you have adequate insurance and keep a note of the makes name,
model, serial number etc. of valuable items such as cameras and jewellery. Remember there
are limitations to cover provided by holiday insurance.
CANCELLATION OF YOUR HOLIDAY
In the event that you have to cancel your holiday, telephone
us immediately and confirm the cancellation in writing. Cancellation
procedures can only be effected from the time that we receive your letter,
at which point we will advise you of the cancellation charges which apply in
accordance with our operating policy.
EMERGENCY CONTACT NUMBER
If you need to
contact us in an emergency during your holiday; first, call our main
administration number on 01534 732622 and leave a message. ALSO call 01534
730359 and, if asked, leave a message. Use the same numbers in the unlikely
event of a complaint. Please also read the section headed "complaints" in
our Essential Reading guide before you call.
FINALLY...
We sincerely wish you an enjoyable stay in our beautiful islands. We are
here to help in the event that you require further assistance or information.
In the unlikely event that you
are unhappy regarding any aspect of your holiday, important information is
detailed in the Essential Reading terms. We recommend you read your
holiday documents carefully to ensure you are familiar with the arrangements
that have been made. BZJHX2 |
