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FAQs


Photographic Identification

Security measures with most airlines mean that photographic identification is required for all adult air passengers, usually children under 16 are excluded from this requirement. Examples of acceptable identification are: passport, photographic driving licence, citizen card, student card, airport/airline employees security pass, Police warrant card, photographic forces card. Photographic identification is not required where children under the age of 16 are included on their parents passport. You can check up-to-date requirements by checking the specific airlines website. Citizen cards can be obtained via the Internet at www.citizencard.net. Passports are required for both adults and children for day trips or onward travel to France.

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Travel Tickets

In most cases, you will have received your travel documentation and check-in instructions with your confirmation documents. If you have not received your travel documents 72 hours before your departure, please contact us for guidance. There is no point in chasing them any earlier, so only call us if you have not received them within 3 days of your holiday. We recommend you check-in at least one hour prior to the departure time shown.

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Time Of Arrival

The earliest time you can check-in to your accommodation and the latest you can check-out is stated on your confirmation documents. Under the 'Accommodation' section, there is an 'Information' heading. Please ensure you have advised us of your travel arrangements if you have made them independently, this will enable the accommmodation to organise house-keeping activities as efficiently as possible. Standard check-in time is 2pm, and check-out is 10am. Any variation to these times will be stated on your confirmation documents. Accommodation owners do their best to ensure your accommodation is ready for you, however, there is no guarantee, particularly if you are arriving early in the day.

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Collection Of Keys

Keys to your accommodation can be collected from your holiday address. Any variation to this arrangement will be stated on your confirmation documents along with an unattended check-in procedure (where applicable).

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What Is Provided

Unless stated otherwise all self catering venues provide cooking facilities, fridge, cutlery, crockery, cooking utensils and colour television. Additional information regarding your accommodation is included with your confirmation documents under the 'Accommodation' section under the 'information' heading.

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Bed Linen And Towels

Bed linen and towels are provided. Unless otherwise stated, cot linen and beach towels are not provided.

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Holiday Insurance

We strongly recommend you make adequate holiday insurance arrangements to cover your possessions, medical expenses & reduce financial & other risk, including cancellation cover. Click here to receive an no obligation holiday insurance quotation and to check if this holiday insurance cover suits your needs.

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Car Hire

Macole’s is delighted to make car hire arrangements for you at competitive prices. Pre-booking is essential to guarantee that a vehicle will be available. If we have reserved a car for you, please look out for the appropriate car hire desk or representative in the arrivals hall. Please REMEMBER YOUR DRIVING LICENCE, hire of vehicles is not possible without it. Click here to visit our car hire information.

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Parking

Many public car parks and roadside parking have a scratch card payment system. Books of cards can be obtained from shops and garages. Each card allows a set parking duration. Look out for the signs indicating how long you may park for each card unit.

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Lost Baggage

In the unlikely event that your baggage is lost or damaged in transit, you should immediately report the matter to the airline before leaving the airport. The airline handling agent will provide you with a Property Irregularity Report (P.I.R.) which is essential if you plan to make an insurance claim.

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Valuable Items

Ensure that you have adequate insurance and keep a note of the makes name, model, serial number etc. of valuable items such as cameras and jewellery. Remember there are limitations to cover provided by holiday insurance.

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Emergency Contact Number

If you need to contact us in an emergency during your holiday; first, call our main administration number on 01534 488110 and leave a message. ALSO call 01534 730359 and, if asked, leave a message. Use the same numbers in the unlikely event of a complaint. Please also read the section headed "complaints" in our Essential Reading guide before you call.

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Finally...

We sincerely wish you an enjoyable stay in our beautiful islands, and that you find everything to your liking in your self catering holiday cottages Guernsey and Jersey. In the unlikely event that you are unhappy regarding any aspect of your holiday, important information is detailed in the Essential Reading terms. We recommend you read your holiday documents carefully to ensure you are familiar with the arrangements that have been made. BZJHX2

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